State of Hawaii COVID-19 Safe Travels Initiative

July 14, 2021

Hawaii has reopened tourism and welcomes visitors who agree to participate in the State of Hawai’i Safe Travels Hawai’i Program, designed as a multilayered approach to mitigate the spread of COVID-19. By getting up-to-date information on this program and following the required steps, you avoid a mandatory 10-day quarantine and will assure yourself and your travel companions a wonderful time during your Maui getaway. Here is an overview of the Safe Travels program.

Mandatory Pre-Travel Requirements

You and every person age 18 and up traveling with you must go to the State of Hawaii website https://travel.hawaii.gov. 

There, each of you will:

  • Create a unique Traveler Account
  • Add all required information about the trip (minor companions, flight numbers, accommodations, etc.). A minor child only needs to be added to one of the traveling parents or guardians.
  • Take a required COVID-19 test from an approved list of Lab partners 72 hours or less before your last flight to Hawaii (Travellers who are fully vaccinated in the U.S., who follow the directions and guidelines of the Safe Travels Program are no longer required to take the COVID test).
  • Answer a Health Questionnaire 24 hours before the flight
  • Upload NEGATIVE test results, scan a photo ID and recent photograph BEFORE boarding your last flight to Hawaii.
  • Download the AlohaSafe Alert App from your mobile device’s App store.
  • Vaccination Exception Program for Hawaii-bound travelers vaccinated in U.S., Territories

Once in Hawaii

  • You must wear a face-covering when in indoor public areas.
  • You must adhere to social distancing (6 feet or more).
  • You must avoid gathering in large groups.
  • You must practice exceptional hand hygiene.
  • The County of Maui strongly encourage non-vaccinated travelers to get a voluntary test, free of charge, You can PRE-REGISTER here

Helpful Links:

Important

The information we provide in this document is to assist our guests with the latest health guidelines for traveling to Hawaii during the COVID-19 pandemic. We do not intend it to be the primary source of information. We recommend visiting the State of Hawaii and CDC websites, for the latest travel-related updates.


Terms & Conditions

Best of Maui Activities L.L.C. Customer Agreement

Terms, Conditions, and Notices

Welcome to the BestofMauiActivities.com website (the “Website”). This Website is provided solely to assist customers in gathering activity and travel-related services (the “Products”) information, making legitimate reservations, or otherwise transacting business with activity suppliers, and for no other purposes. The terms “we,” “us,” and “our” refer to Best of Maui Activities LLC., a Hawaii corporation doing business as Best of Maui Activities / BestofMauiActivities.com, a State Of Hawaii registered Activity Desk, holding license AD 1438. The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age, (ii) you possess the legal authority to create a binding legal obligation, (iii) you will use this Website per this Agreement, (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act, and (v) all information supplied by you on this Website is true, accurate, current and complete. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

CANCELLATION & REFUND POLICY

In most cases, your purchase is 100% refundable, provided you cancel your reservation at least 48 hours before its check-in time unless your activity requires a longer cancellation notice.  In the event of such an exception, you will find it disclosed on your Activity Voucher and/or your Best of Maui Activities concierge will inform you when you place your reservation over the phone. All group reservation refund policies vary by vendor.  You will be informed of your specific policy at the time of your booking. Certain exceptions can be made by the Activity Providers, in case of illness (doctor’s note required) or other serious matters. Your Best of Maui Activities concierge will do everything in his/her power to get you a refund approval; however, the Activity Provider reserves the right to make the final decision, which will be fully executed by Best of Maui Activities. Please remember that once you are within 48 hours from the start time of your tour, you may not cancel or reschedule it for any reason other than a verifiable medical emergency. If an Activity Provider cancels your tour, before its start, due to any reason (weather, mechanical, etc.), your purchase will be 100% refundable. There are instances when a tour must be cut short before it is completed.  In such a case, the Activity Provider may retain a portion of your payment to cover its costs.  Your Best of Maui Activities concierge will advise you of the actual amount retained by the Activity Provider before issuing your partial refund. There are NO REFUNDS on no-shows. IMPORTANT: YOU MUST CALL OUR CONCIERGE DESK to MAKE ANY CANCELLATIONS. WE DO NOT ACCEPT CANCELLATIONS MADE VIA EMAIL, FAX, OR VOICEMAIL.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, the price of the Products), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your itinerary (and related documents) for Products booked through this Website, you agree not to modify; otherwise, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor, or copy any content or information of this Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep-link to any portion of this Website (including, without limitation, the purchase path for any Products) for any purpose without our express written permission; or
  7. “frame,” “mirror,” or otherwise incorporate any part of this Website into any other website without our prior written authorization.

SUPPLIER RULES AND RESTRICTIONS

Separate terms and conditions will apply to your reservation and purchase of the Products that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of rates, products, or services. You acknowledge that some third-party providers offering certain products may require you to sign their liability waiver before participating in the products they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable Product, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

 PRIVACY POLICY

Best of Maui Activities LLC – BestofMauiActivities.Com  believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website, to understand our practices: Privacy Policy.

PREPAID PRODUCT RESERVATIONS

You acknowledge that we pre-negotiate certain rates with Product suppliers to facilitate reservations on your behalf. The rate displayed on the Website is a combination of the pre-negotiated rate for the Products reserved on your behalf by us and the service fee retained by Best of Maui Activities – BestMauiActivities.Com to compensate us for our services. You authorize Best of Maui Activities to book reservations for the total reservation price, including the rate displayed on the Website, tax recovery charges, and service fees (when applicable). You agree that your credit card will be charged by Best of Maui Activities LLC – BestofMauiActivities.Com for the total reservation price. Upon submitting your reservation request, you authorize Best of Maui Activities LLC – BestofMauiActivities.Com to facilitate reservations on your behalf, including making payment arrangements with Product suppliers.

You acknowledge that Best of Maui Activities LLC – BestofMauiActivities.com does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid Product transactions are a recovery of the estimated transaction taxes (e.g., sales and use, excise tax, value-added tax, Local Government imposed tax, etc.) that Best of Maui Activities LLC – BestofMauiActivities.Com pays to the Product supplier in connection with your Product reservations. The Product suppliers invoice Best of Maui Activities LLC for tax amounts. The Product suppliers remit applicable taxes to the applicable taxing jurisdictions. Best of Maui Activities LLC – BestofMauiActivities.Com does not act as co-vendors with the supplier we book or reserve our customer’s Products. The actual tax amounts paid by Best of Maui Activities LLC – BestofMauiActivities.Com to the Product suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the Product by our customers. We retain our service fees as compensation in servicing your Product reservation.

You may cancel or change your prepaid Product reservation. Still, you will be charged the cancellation or change fee indicated in the rules and restrictions for the Product reservation, when applicable. If you do not cancel or change your reservation before the cancellation policy period applicable to the Product you reserved, which varies by Product (usually 48 to 72 hours), you will be subject to a charge of applicable rates, tax recovery charges, and service fees.

You agree to pay any cancellation or change fees that you incur. In limited cases, some Product suppliers do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the Product reservation. You agree to abide by the terms and conditions imposed concerning your prepaid Product reservations.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, BestofMauiActivities.com AND ITS CORPORATE AFFILIATE Best of Maui Activities LLC DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. Besides, Best of Maui Activities LLC – BestofMauiActivities.Com EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR, AT YOUR OPTION, WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

Best of Maui Activities LLC – BestofMauiActivities.Com AND ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, AND PRODUCTS CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS. ALL SUCH INFORMATION, SOFTWARE, AND PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. Best of Maui Activities LLC – BestofMauiActivities.Com AND THEIR RESPECTIVE SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM Best of Maui Activities LLC – BestofMauiActivities.Com AND/OR THEIR RESPECTIVE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Best of Maui Activities – BestofMauiActivities.Com AND ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS THIS INFORMATION, SOFTWARE, AND PRODUCTS INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE SUPPLIERS PROVIDING THE PRODUCTS ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF Best of Maui Activities LLC – BestofMauiActivities.Com. AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. BestofMauiActivities.com, Best of Maui Activities LLC. AND THEIR AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL. THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL Best of Maui Activities LLC – BestofMauiActivities.Com, AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE AND EVEN IF Best of Maui Activities LLC – BestofMauiActivities.com AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If, despite the limitation above, Best of Maui Activities LLC – BestofMauiActivities.Com or its respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then Best of Maui Activities LLC – BestofMauiActivities.Com and its Affiliates or respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) One-Hundred Dollars (US$100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Best of Maui Activities LLC – BestofMauiActivities.Com, its Affiliates, and/or respective suppliers.

INDEMNIFICATION

You agree to defend and indemnify Best of Maui Activities LLC – BestofMauiActivities.Com and its Affiliates, and/or respective suppliers and any of its members, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • your breach of this Agreement or the documents referenced herein;
  • your violation of any law or the rights of a third party; or
  • your use of this Website.

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than Best of Maui Activities LLC – BestofMauiActivities.Com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or other websites’ privacy or other practices. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects, and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that is made available to download from this Website (“Software”) is the copyrighted work of Best of Maui Activities LLC – BestofMauiActivities.Com, and/or our respective suppliers. Your use of such Software is governed by the terms of the end-user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website under these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by Best of Maui Activities LLC – BestofMauiActivities.Com and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

CURRENCY CONVERTER

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate. Still, Best of Maui Activities LLC – BestofMauiActivities.Com and its Affiliates and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the currency rates’ accuracy. We do not authorize the use of this information for any purpose other than your personal use, and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

COPYRIGHT AND TRADEMARK NOTICES

All contents of this Website are Best of Maui Activities LLC. All rights reserved. Best of Maui Activities LLC – BestofMauiActivities.Com is not responsible for content on websites operated by parties other than Best of Maui Activities LLC – BestofMauiActivities.Com, and the BestofMauiActivities.Com logo are either registered trademarks or trademarks of Best of Maui Activities LLC in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.  If you are aware of an infringement of our brand, please let us know by emailing us at alvaro@bestofmauiactivities.com

 GENERAL

This Website is operated by a U.S. entity, and this Agreement is governed by the laws of the State of Hawaii, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Maui, Hawaii, USA, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not affect all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the Best of Maui Activities LLC companies due to this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process. Nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us for such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable under applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Best of Maui Activities LLC – BestofMauiActivities.Com concerning this Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Best of Maui Activities LLC – BestofMauiActivities.Com for this Website. A printed version of this Agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

SELLER OF TRAVEL

Best of Maui Activities LLC – BestofMauiActivities.Com is a registered seller of Activities and Tours in Hawaii dba Best of Maui Activities, with its registration number listed below:

Hawaii registration number: AD 1438

SERVICE HELP

For quick answers to your questions, call us at +1-808-707-7260 or email us at agent@bestofmauiactivities.com.


Pricing & Cancellation Policy

BestofMauiActivities.com offers activities on Maui at the lowest possible rates. Our discount products will display the discount price in LARGE-BOLD print and “regular price” directly above it. Non-discounted products only show one price. All rates are displayed before any applicable taxes or fees are added.  The total cost per item (adult, child, etc.) will appear once you select your desired date, number of participants, and click on “BOOK NOW.”  Once in the shopping cart, you will have the opportunity to review the total rate BEFORE proceeding to the check-out and adding your payment information.

Some of the most common taxes and fees are Hawaii G.E. Tax (4.167%), Hawaii Boat Harbor Tax for boat tours (3%), Fuel Surcharge (variable, when applicable), and a CC processing fee (3%), applied only to discounted tours. There will be no CC processing fee charged on non-discounted activities. Payment is commonly made at the time of booking. To confirm a reservation made over the phone, we will require a valid credit card number, security code, and billing address without payment. The cardholder must agree to and abide by the cancellation policy, authorizing Best of Maui Activities to charge his/her credit card if they fail to cancel their reservation outside its cancellation policy.

The full payment of your activity is what guarantees your rate. Should you choose to make your payment at a later date, your rate will not be guaranteed. If there is an increase in your tour price, we will let you know, and if you choose to keep your reservation, we will require you to pay the new rate.

When you make a booking over the phone, we will confirm your reservations and process your credit card payment. When you book online, we will keep a hold on your credit card until the activities are confirmed as ordered.  At that point, we will capture and process your credit card. If we are unable to confirm your tour as requested, we will contact you. If we cannot find a satisfactory alternative, we will release the hold, and you will not see a charge going through your credit card.

BestOfMauiActivities.Com offers additional discounts on select Maui activities for customers making multiple bookings.  We can only apply those other discounts to those specific activities. Please call us at +1-808-707-7260 for further details. Our agents are available daily from 8 AM until 5 PM H.S.T.

Cancellations and Refunds Policy

1. CANCELLATIONS MADE BY A CUSTOMER:

In most cases, your activity purchase is 100% refundable, provided you cancel or reschedule your reservation before the cancellation deadline stipulated by the Activity Provider. Generally, we require a minimum of 48 hours before its check-in time to issue a refund. Some of the vendors we promote may require more extended periods, such as 72 hours, etc. Simultaneously, tours packaged in conjunction with airline transportation may be non-refundable, non-transferable, or changeable from the time the reservation is made with the Activity Provider. Exceptions to the BestofMauiActivities.Com 48-hour cancellation and rescheduling policy will be displayed on our website tour description and your Activity Voucher. If you make your reservation over the phone, our concierges are required to inform you of the specific cancellation and rescheduling policy for your tour(s) before processing your order. Please be advised we record all calls for quality assurance and training of our agents.

Please consider these essential items before placing your order(s): 

  1. No-Shows are NON-REFUNDABLE. If you know you will not arrive at your tour on time; you MUST contact us at +1-808-707-7260 before your scheduled check-in time.
  2. A tour canceled less than 48 hours before check-in time is NON-REFUNDABLE.
  3. Tours rescheduled less than 48 hours before check-in time, when approved by activity providers, are automatically considered NON-REFUNDABLE, even if the new activity date is more than 48 hours before the original date & time.
  4. Tours booked less than 48 hours before its start time are automatically NON-REFUNDABLE and NON-CHANGEABLE.

How to report a cancellation:**

  1. You must CALL our concierge lines at +1-808-707-7260 to cancel your tour(s), even if you made your reservation(s) online.  Our concierges are available daily from 8 AM until 5 PM, except for Thanksgiving, Christmas, and New Years Days (Times to be determined)
  2. If your activity start time is before 8 AM, your deadline to call in your cancellation for that tour will be at 5 PM, three (3) days before your tour, as our concierges will not be available before 8 AM, two (2) days before your tour.

***EXCEPTIONS to the above rules: ***

  1. Verifiable Medical Emergencies – Tour providers may authorize a refund in the event of a verifiable medical emergency.  In such a case, the vendor will most likely require a doctor’s note issued on the day of or day before the tour by a local Maui doctor.  Please note the exception will be considered only for the injured or sick participant unless dealing with a minor who may need adult supervision.  In such cases, an exception to this rule may also be granted for the child’s caregiver. This does not imply all other participants will be offered a refund, should the entire party decide not to attend the event.
  2. Road Closures – Tour Providers generally authorize a refund if you cannot arrive at your activity due to verifiable road closures (accidents, fires, etc.).  Please contact our concierge hotline as soon as you realize you will not arrive on time, no matter the reason, by calling us at +1-808-707-7260.

*** All exceptions will be considered on a case-by-case basis by the Activity Provider.  BestOfMauiActivities.Com will relay your circumstances to the Activity Provider and will make every attempt to get a refund approval; however, you must understand the final decision is not ours, but the Activity Provider’s, and we are bound by our Vendor Agreement to comply with their decision.

****WE CANNOT GUARANTEE THE PROCESSING OF CANCELLATIONS MADE VIA EMAIL, FAX OR VOICEMAIL****

2. CANCELLATIONS MADE BY AN ACTIVITY PROVIDER:

Full Refund – You will receive 100% of the purchase price for every Maui activity canceled by a Tour Provider, before its start, for any reason (weather, mechanical, etc.).

Partial Refund – A Tour Provider may authorize a partial refund for tours which features were changed or cut short due to weather, mechanical or other circumstances beyond the Activity Provider’s control. The actual refund amount, if applicable,  will be determined by the Activity Provider and not by MauiActivities.Com. As per our Vendor Agreement, we are bound to comply with the refund amount authorized by the Activity Provider. 

No Refund – Tour providers reserve the right to make changes to certain aspects and features of their tours for reasons beyond their control, such as weather, road condition, etc. This will ensure participants will enjoy a safe and enjoyable experience. In such cases, the vendors will dictate if any refunds will be offered.

3. HOW REFUNDS ARE HANDLED:

IMPORTANT: ALL REFUNDS ON ACTIVITIES BOOKED BY US WILL BE HANDLED BY BEST OF MAUI ACTIVITIES

We make every attempt to process all refunds as soon as we become aware of the tour cancellation or receive vendor authorization.

We recommend you to call us at 808-707-7260 to report the cancellation of your tour by your Activity Provider. This will assure you we are aware of the cancellation and will be processing your refund as soon as possible.

PLEASE DO NOT RELY ON THE VENDOR TO CONTACT US REGARDING A REFUND DUE TO YOU.

All prices, descriptions, departure times, departure locations, and all other information on this website are subject to change at any time without prior notice.


FAQs

There are two ways you can make your tour reservation: by placing an online order on our Website 24/7, or by calling our concierge lines at +1-808-707-7260 or toll-free at +1-833-663-2378 during our business hours of 8 AM – 5 PM H.S.T., seven days a week.

Whatever is your preference, we are here to help! Our concierges will be thrilled to get your call to answer any questions you might have and to give you up-to-the-minute availability information, not available in our website calendars. We highly recommend you call us, especially if you are already on Maui and looking for an activity within the next couple of days or visiting us during peak seasons such as summer, spring break, Thanksgiving, Christmas, New Year, etc.

Our concierges are available daily from 8 AM until 5 PM H.S.T. at +1-808-707-7260, and they would love to hear from you! Should you call during business hours, and your call goes to voicemail, it means we are busy with other guests. In that case, please leave us a message, and a concierge will return your call shortly. If you require us to return your call to a hotel or condominium, please make sure to leave your full name and unit number so that the operator will put our call through.

Maui is one of the world’s top vacation destinations, and most of our top activities sellout year-round. To make sure you get into the activities you have been planning on and minimize the potential stress and disappointment during your vacation, we highly recommend considering booking your activities as soon as you have confirmed airline and hotel reservations. When you book with us, you will be taking advantage of our flexible refund policy and will be able to get a refund for most activities up to 48 hours before their start time.

We ask for your contact information at home and during your vacation for no other reason than to better serve you. We make every attempt to contact you as soon as we become aware of any information that would affect your Maui holiday. We must know your correct arrival and departure dates, the best phone number before and during your vacation, your hotel or condominium, etc. The more ways we have to reach you, the faster we can update you on any unforeseen situations.

Our Concierge Department will email your voucher(s) to you as soon as we confirm your reservation with the Activity Provider. We issue a VOUCHER for each activity, which is valid for all persons participating in it. We kindly ask that you review all information (date, time, number of participants, etc.) on your voucher(s) to check for accuracy. Please be sure to call us at +1-808-707-7260 as soon as possible, should you find any errors or discrepancies.

Online reservations can only be confirmed once a concierge processes your order by calling a vendor and getting a confirmation from them. Although we make every effort to maintain our calendars updated with the vendors’ availability, there have been instances when we were unable to confirm the activity as ordered. In the unlikely chance of this happening to you, one of our concierges will contact you with the available options (date, time, different tour, etc.) so you can decide how to proceed with your reservation. If we do not find an alternate tour to your satisfaction, we will void the hold placed on your credit card, and no charges will be processed. To reiterate, in the event your activity is not available, your card will NOT be charged unless, of course, you agree to the alternatives we offer you.

Yes, provided you abide by the refund policy that applies to your purchased tour(s). Best of Maui Activities requires you to contact us at least 48 hours before the start time of your tour so that we can cancel it and issue a full refund. With that said, some Activity Vendors carry a refund policy that requires more advanced notice, while some do not allow any refunds once the reservation is confirmed. Whenever an activity’s cancellation policy differs from ours, we will clearly show it on that activity page on our website as well as on your voucher. The vendor’s policy will always supersede our 48-hour policy. We pledge to you we will do everything in our power to get a vendor to authorize a refund, should you be outside their requirement; however, the final decision remains the vendor’s and not ours.

You must call our Concierge desk lines at +1-808-707-7260, at least 48 hours before your tour start time. If you call outside our business hours (8 AM – 5 PM daily), you MUST leave a detailed message. A concierge manager will return your call as soon as one is available. You may also send us an email to agent@bestofmauiactivities.com. To ensure you receive the most prompt service, we highly recommend that you call us during our business hours.

If an Activity Provider cancels your tour for any reason before its start time (weather, mechanical, etc.,) you will be entitled to a full refund. Should your activity cancel after its start time and before its completion, the Activity Provider will determine the ticket percentage, which should be refunded. This determination is solely made by the vendor, and our Vendor Agreement requires we abide by their decision. To avoid any delays in your receiving the refund due to you, we kindly ask you to CALL us at +1-808-707-7260. Please DO NOT rely on the vendor to contact us, as more often than not, they don’t, which might delay you receiving your refund.

Yes and no. Yes, you can make a reservation by calling our Concierge lines at +1-808-707-7260; however, we will require that you provide us with your contact information and a valid credit card so that you can guarantee your reservation. You will have to agree to the cancellation policy of the activity you want to book and make full payment before the activity date. You must take responsibility for the total price should you no-show or fail to contact us to cancel your tour outside the cancellation period.

The advertised price we display on the website is for one (1) adult, before adding applicable taxes or fees. Online, you will see the total cost once you add your activity to the cart. Over the phone, your concierge will go over the breakdown of the cost with you. Your voucher will show the total cost of your activity, including all applicable taxes and fees, and will match the price charged to your credit card(s).

Our concierge services are free of charge. We add a 3% charge to discount activities, which helps us offset the cost of our credit card processing fees. This charge does not apply to regularly priced tours. We promise you our rates will never be higher than the vendors’ retail rates

We offer the lowest possible prices, based on the rates we have negotiated with our Activity Providers. We set our pricing according to the vendors’ policies. Most of them offer discounted prices for children ages 12 and under, while some also offer senior discounts. Vendors don’t always offer Military and Kamaaina discounts; if they do offer and we are unable to, we will gladly let you know.

Unless specified on your voucher, gratuities you may want to give to your server, guide, or crew member are NOT included. As with most occupations in the service industry, wages are low, and gratuities make up for a significant portion of their income. We encourage you to be generous to those who are doing their best to make your activity the most fun. We also believe tips are to be earned and not expected, so please use your discretion.

Yes. We highly recommend those who are licensed to drive to rent a car while on Maui. The average taxi, shuttle, or ridesharing rates to get you to and from the airport to your lodging will probably cost you the same or more than a 2-day car rental rate. Please call us at 808-707-7260 and inquire about our special car rental rates on Maui. Please check with your hotel or condominium for their parking rates (if any) and be sure to bring proper seats if bringing children under age 8. Rental car rates usually do not include insurance.

Unless specified on the activity page on our website and your voucher, activities do NOT include transportation. Most sightseeing tour companies do offer pick up service at most south and west Maui hotels and condominiums. The great majority of tours, such as luaus, dinner cruises, snorkeling tours, zipline, etc., do not offer transportation.

We will send you all directions and links to the location of your activities via email, the same email that has your activity vouchers attached to it. We promise to do our very best to help you so you can arrive on time at your events; however, it is your responsibility to have directions and know how much driving time to allow yourself to get there. Please do not hesitate to call us if you are lost, can’t find the email with the directions, or need any other assistance in getting to your events.

Not a problem! If getting your voucher printed is in any way an inconvenience, we just ask that you’d contact our Concierge desk by phone, email, or chat to let us know. We will be happy to forward your voucher(s) to the Activity Providers on your behalf.

No, there’s NO CATCH! Best of Maui Activities offers competitive pricing without ANY affiliation with Timeshare or any other sales presentations. “What you see is what you get,” without any hoops to jump!

We will be more than happy to assist you with any of your particular needs. We kindly ask that you call us at +1-808-707-7260 between 8 AM and 5 PM H.S.T. to speak with one of our concierges, who will address your specific situation and guide you to the best available options.

Yes! We have contracts with most Maui Activity Providers and might not have had the opportunity to add all of their products. We kindly ask you to call us at +1-808-707-7260 and inquire of your concierge about any activities you could not find on our website. We appreciate your patience and apologize for any inconvenience.

Please call us at +1-808-707-7260 and let your concierge know about your group and the activities you would like to enjoy. We will be happy to give you the best possible rates. Please keep in mind that Maui vendors will only consider a special rate for groups of at least twenty (20) adults.

We would love to! Our concierges enjoy the opportunity to assist every guest in making their vacation the most special! We will be happy to make a special request from our vendors; however, we cannot guarantee the outcome.

Suppose one of your goals is to watch Hawaii’s famous Humpback whales. In that case, you must come to Hawaii between December and May, our official whale season, when these majestic ocean giants arrive from Alaska to mate and give birth to their calves in the warm Hawaii waters.

There are several land, air, and ocean tours that welcome small kids. Some offer kids six and under free of charge. Please call us at +1-808-707-7260 (8 AM – 5 PM H.S.T.) and talk to one of our concierges, who will be happy to assist you and give you further details.

Maui is one of the topmost visited islands in the World. In addition to our faithful U.S. Mainland and Canadian travelers, Hawaii has become a sought after international destination for visitors from Europe, Asia, South, and Central America, making it a year-round destination. Our peak visitor seasons from the U.S. and Canada are our summer, from June through mid-August, spring break, holidays such as Thanksgiving and Easter, not to mention Christmas and New Year holidays, our busiest of them all! If you want to avoid the crowds, a good option might be May, September, or October. If you’re planning on visiting Hawaii during the busy season, be sure to book extra early as some of our top activities sell out weeks ahead. Car rental rates also get a lot higher the closer you get to the peak seasons. Ocean water temperature ranges from 72F in winter to 80F in the summer, so the water is never too cold or too hot, ever!

After many years of living on Maui, we can attest that most snorkeling incidents have happened on our beaches. Customers have to deal with the surf and ocean currents while on snorkeling boat tours, they enjoy safe snorkeling sites. All snorkeling tours will give you a beginner’s lesson, provide you with sanitized equipment, and have a certified lifeguard in the water to observe and assist their guests.

The only ferry service offered in Hawaii is from the island of Maui and Lanai. You can only travel between major Hawaiian islands by air with Hawaiian or Southwest Airlines.

BestofMauiActivities.Com is owned and operated by Best of Maui Activities L.L.C., a registered Activity Desk (AD 1438) in the State of Hawaii. We work just like a travel agency. We collect your payment and, in turn, pay the Activity Providers while keeping a small percentage of the purchase price as our commission. We offer our customers the best possible rates, which we have negotiated with our Maui vendors, along with free expert services of our concierges who are Hawaii residents and know the ins and outs of our beautiful Island. We desire to make your vacation the most memorable. We love what we do! You’ll notice we offer discounts on several tours; those tours we cannot discount will NEVER cost you more than the retail rate provided by the Activity Provider, guaranteed.


About Us

Aloha and welcome to BestofMauiActivities.Com. We’re so honored you are considering us as your concierge team for your Maui vacation!

Best of Maui Activities is licensed by the State of Hawaii as an Activity Desk (License AD 1438). We are a team of local Maui concierges who have been assisting Hawaii visitors online and at concierge desks throughout our island for over 25 years. We live in and love Maui! We pride ourselves on our knowledge, professionalism, integrity, and stand by every product and service we provide.

As you interact with us, we hope what you will notice, besides the highest level of customer service, is our “Aloha spirit.” Aloha is a Hawaiian word that has multiple meanings. Its most common use is to say “hello” or “goodbye,” however, “Aloha” means so much more. Aloha means charity, love, compassion, grace, kindness. The aloha we show our guests, vendors, and affiliates, combined with our integrity and professionalism, is what sets us apart from our competitors. With every guest, on every call, we strive to be recognized as “true ambassadors of aloha.” We promise we will do everything in our power to show you the best Maui has to offer and not to let you down. We will do our very best to make sure you will want to come back for more!

Please do not hesitate to contact us should you need any assistance via email to agent@bestofmauiactivities.com or by calling our Concierge lines at 808-707-7260 between the hours of 8 AM and 5 PM H.S.T. We will be thrilled to hear from you!

A hui hou ma Maui!!
(See you soon on Maui)

Alvaro Coimbra
Owner-Senior Concierge


Privacy Policy

At BestofMauiActivities.com, we collect and manage user data according to the following Privacy Policy.

Data Collected

We collect the information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in our services’ interactive features, fill out a form, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information, and other contact or identifying information you choose to provide.

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular, and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our services or emails and track count visits or understand usage and campaign effectiveness. Our Privacy Policy was created with the help of the Privacy Policy Template and the Generate Privacy Policy Generator.

Use of the Data

  • We only use your personal information to provide you the BestofMauiActivities.com services or communicate with you about the Website or the services.
  • We employ industry-standard techniques to protect against unauthorized access of data about you that we store, including personal information.
  • We do not share personal information you have provided to us without your consent, unless:
  • Doing so is appropriate to carry out your own request.
    We believe it’s needed to enforce our legal agreements or that is legally required.
    We believe it’s needed to detect, prevent, or address fraud, security, or technical issues.

Sharing of Data

  • We don’t share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.
  • We may allow third parties to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information.
  • We also use social buttons provided by services like Twitter, Google+, LinkedIn, and Facebook. Your use of these third-party services is entirely optional. We are not responsible for these third-party services’ privacy policies and/or practices, and you are responsible for reading and understanding those third party services’ privacy policies.

Cookies

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For more general information on cookies, please read “What Are Cookies.”

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. It would be best if you kept in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.

About Children

The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect when such information is used.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.